Ts125 Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction & Scope of the TS125 Privacy Policy

This Privacy Policy is published by TS125, the operator of an online entertainment platform operating under the domain ts125.my. This Policy describes the privacy practices we follow in collecting, processing, storing and protecting the personal data of users of our platform who are Malaysian citizens and residents.

This policy applies to all individuals who interact with TS125 in any capacity — including website visitors, registered members, active players, and anyone who contacts our support team through any channel. It covers all data collected via ts125.my, our official mobile app, and all communication channels we operate.

2Types of Personal Data We Collect

TS125 collect your personal data through a number of different methods. Below are the categories of data we may collect and the reasons for doing so:

Data You Provide Directly:

• Full name as stated on your Malaysian MyKad or passport.
• An active Malaysian phone number used for account verification and important communications.
• A valid email address for account communications, transaction notifications and promotional offers.
• Date of birth for age verification to confirm you meet the minimum age requirement of 18 years.
• Payment method information, including account details for e-wallets such as Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow, as well as bank account information for FPX transactions processed via Maybank2u or CIMB Clicks.
• Identity verification documents such as a copy of your MyKad during the KYC process, as required under legal compliance obligations.

Automatically Collected Data:

• IP address and network information used to access the platform TS125.
• Device type, operating system, web browser type and screen resolution.
• Gaming session data including betting records, wins, losses and transaction history.
• Cookie data and session identifiers used to personalise your experience on the platform.
• Approximate location information based on your IP address for geographical compliance purposes.

3How Your Personal Data Is Used

TS125 use personal data collected solely for legitimate purposes necessary to deliver our services. Below is a complete list of the ways your data is used:

• Account Management — Creating, verifying and managing your member account on the TS125 platform, including the login process, identity verification and profile information updates.
• Financial Transaction Processing — Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and processing withdrawal of winnings to your Malaysian bank account or e-wallet within the stipulated timeframe.
• Legal Compliance & KYC — Fulfilling Malaysia's legal compliance requirements, including anti-money laundering (AML), age verification, and KYC obligations as stipulated by the relevant regulatory authorities.
• Platform Security — Detecting, investigating, and preventing fraud, unauthorised access, game manipulation, and any other suspicious activity on the ts125 platform.
• Customer Support — Providing you with effective, personalised assistance whenever you reach out to the TS125 support team via live chat or email in Bahasa Melayu.
• Personalise Your Experience — Personalising platform content, game recommendations, and promotional offers based on your usage habits and preferences.
• Service Communications — Sending you important notifications about your account, policy updates, platform changes and offers relevant to your experience on TS125.
• Responsible Gaming — Monitoring gameplay patterns to identify potential signs of problem gambling and to ensure that the self-control tools provided are working effectively to protect your well-being.

4Personal Data Sharing & Disclosure

TS125 do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is a commitment we do not compromise on.

Your data may be shared only in the following limited circumstances:

• Trusted Service Providers — Companies we engage to process payments (such as FPX operators, Touch 'n Go, GrabPay, and others), provide technical infrastructure, or deliver audit services — all of whom are bound by strict confidentiality and data protection agreements with ts125.
• Legal Requirements — When TS125 required to disclose information under Malaysian law, a court order, or a lawful request from a relevant law enforcement authority.
• Legitimate Interest Protection — Where data disclosure is necessary to prevent financial crime, money laundering, identity fraud, or other unlawful activity involving the ts125 platform.
• With Your Consent — Should we wish to use your data for any purpose not specified in this policy, we will first seek your explicit consent — and you are free to decline.

All third parties who receive your data from TS125 required to uphold data protection standards equal to or higher than our own. We conduct periodic compliance reviews of all relevant third parties.

5Data Security Measures at ts125

TS125 invests heavily in security infrastructure to protect your personal data and financial information. The key security measures we have in place are as follows:

• 256-bit SSL Encryption — All data transmitted between your device and TS125 servers is encrypted using 256-bit SSL/TLS technology — the same standard used by international banking institutions.
• Two-Factor Authentication (2FA) — Your TS125 account can be secured with two-factor authentication via your Malaysian phone number for an added layer of security.
• 24/7 Monitoring — TS125's security systems are monitored around the clock by a dedicated team of cybersecurity experts who respond immediately to any detected threats.
• Independent Security Audit — TS125 undergoes regular security audits conducted by independent third parties to verify that all systems meet the latest industry security standards.
• Limited Data Retention — Only staff with a legitimate work requirement are permitted to access players' personal data, and all such access is logged and continuously monitored.
• Secure Data Backup — Your data is regularly backed up to a secure, offsite location to ensure service continuity in the event of a technical disruption.

6Cookies, Tracking Technologies & Your Choices

Platform TS125 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies — Required for the ts125 platform to function correctly. This includes login session cookies, security cookies, and language preference cookies. These cookies cannot be declined as they are essential to the platform's core operations.
• Performance Cookies — Collecting information on how you use the ts125 platform — which pages you visit, how long you spend on each, and any errors you encounter. This data is used to improve platform performance.
• Functional Cookies — Enables the ts125 platform to remember your preferences, such as saved username, favourite games, and display settings, to deliver a more personalised experience.
• Analytics Cookies — Helps ts125 understand aggregate platform usage patterns to improve design and content, better meeting the needs of Malaysian players.

You can manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the platform TS125. For more information on how to manage cookies in your browser, please refer to the help documentation for the browser you are using.

7Your Personal Data Rights

As a platform user TS125 residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

• Right of Access — You have the right to request a copy of the personal data ts125 holds about you. Such requests will be processed within 21 business days from the date of submission.
• Right to Rectification — If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. Simple updates can be made directly through your ts125 account settings.
• Right to Object — You have the right to object to the processing of your personal data for specific purposes such as marketing communications. To opt out of promotional emails, use the unsubscribe link found in every email or contact the TS125 support team.
• Right to Restrict Processing — Under certain circumstances, you have the right to request that TS125 restrict the processing of your personal data while any dispute regarding its accuracy or use is being resolved.
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format for transfer to another operator where applicable.

To submit any request relating to the above rights, please contact our privacy team TS125 via email at [email protected] by clearly stating the nature of your request along with the proof of identity required to process the application.

8Data Retention Period

TS125 retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. The following are our general data retention guidelines:

• Active Account Data — Retained for the duration your account remains active on the ts125 platform, and for as long as required after account closure to meet legal and audit obligations.
• Financial Transaction Records — Records of all deposits and withdrawals made via Touch 'n Go, GrabPay, DuitNow, FPX and other methods are retained for a minimum of 7 years in accordance with Malaysian financial legislation.
• KYC Records & Identity Verification — Identity verification documents such as copies of MyKad are retained for a minimum of 5 years after account closure, in line with anti-money laundering requirements.
• Session Data & Game Logs — Retained for 2 years for dispute resolution and security audit purposes.
• Support Communication Data — Records of all interactions with the TS125 support team are retained for 3 years for quality control and dispute resolution purposes.

9Children's Data Protection

Platform TS125 is an online entertainment service strictly limited to individuals aged 18 and above. We do not accept registrations from, collect personal data from, or permit platform access by anyone under that age limit under any circumstances.

TS125 carries out strict age verification during the registration process. Should we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently — possibly due to false information provided during registration — we will immediately delete that data, close the associated account and report the incident to the relevant authorities if required.

If you are a parent or guardian who believes your underage child has registered an account at TS125, please contact our support team immediately at [email protected] for prompt action.

10Changes to the Privacy Policy

TS125 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or how we handle data. When we make significant changes, we will:

• Updating the "Effective Date" at the top of this document.
• Displaying in-platform notices on TS125 to inform members of the changes.
• Sending email notifications to all active members when changes are material and significantly affect your rights.

Continued use of the platform TS125 after an updated Privacy Policy takes effect means you accept the revised terms. We encourage you to review this page periodically so you always stay informed about how your data is handled.

11Contact Us About Privacy

If you have any questions, concerns, or complaints about how TS125 handling your personal data, we encourage you to contact us directly. Our privacy team will respond within 5 business days:

• Email: [email protected] — include "Privacy Enquiry" in your email subject line.
• Live Chat: Contact the TS125 support team via in-platform live chat — available 24 hours a day, 7 days a week in Bahasa Melayu.

We take all privacy complaints very seriously and are committed to resolving every issue raised in a transparent, fair and timely manner. If you are not satisfied with our response, you have the right to refer your complaint to Malaysia's Personal Data Protection Department.